 |
|
For insurance purposes all parcels will be sent by Royal Mail Special Delivery and will cost £5.40 regardless of the number of items you order. Your delivery is guaranteed to arrive the next working day if you order before 2pm though orders after 2pm will not be shipped until the next working day. On a Saturday, Sunday or Bank Holiday, all goods will be shipped on the next working day. A signature is required on delivery. Should there not be anyone in to sign for it, a card will be left to enable you to collect your parcel from your local postal sorting office or arrange another delivery.
We do deliver outside the UK but the delivery will take a little longer to reach to you however the postage cost remains the same at £5.40
As some people shop with us for gifts we are happy to deliver directly to you or to an address of your choice - just fill in your required delivery address at the checkout. The invoice will be sent to the billing address so if the order is a gift the recipient will not see how much was spent on the order.
Return or exchange an item:
If you are not completely satisfied with your purchase, return the item or items to us in perfect, unused condition with its original packaging and labels intact within 14 days of receipt. You will be required to organise and pay for the return of the products to us. We will issue a full refund immediately on receipt of the goods, or exchange the item for a different size / colour if you prefer.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit
Please take extra care to read the product care information as labelled on the product as we cannot accept items for a refund or exchange if they have been damaged in the wash.
Please return the goods properly packaged in good condition, with enclosed documentation to:
Love Daisy
72 High Street
Tunbridge Wells
Kent
TN1 1YB
Your bank or credit card issuer will determine how long it takes for the refund to show in your account, please expect anything between 5 -10 working days. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within two working days).
Faulty or wrong item:
Although all items are checked thoroughly before despatch, if the item you received is faulty or is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Distance selling regulations:
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Love Daisy, for a full refund. If the goods have already been despatched to you and you have cancelled your order, the goods should be returned to the above address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy. Any personal information that you submit will be used simply to process your orders and is protected by our secure server software. This software encrypts all information you input before it is sent for payment processing. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
You can also choose to receive information via Love Daisy newsletters, notifying you of important changes to our site or offering you special promotions. These communications are designed to enhance your experience as a Love Daisy customer and will always contain an unsubscribe option.
When you order, we will require your name, email address, credit / debit card number, card expiry date, issue number if applicable and three digit security number. Without this information we would not be able to process your request or notify you of acceptance of your order. Your credit card details are not retained by us once the transaction is complete.
Use of 'cookies'
Our cookies do not contain any personal information about you - they are used only to temporarily store the contents of your basket before you checkout and are deleted when an order is made.
Consent
Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.
|
